Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including if your child changes their mind after trying a session.

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all our orders. To request a refund, visit paddle.net with your order details, or email us at theartsyroomhixson@gmail.com and we will help arrange it.

If we cancel a session and cannot offer a suitable alternative date, we refund that session in full, regardless of when it was booked. If you cannot make a scheduled class, let us know and we will try to move your child to another session in the same block where space allows.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, and usually takes a few business days once Paddle has processed the refund.

Paddle handles customer service inquiries relating to payments and returns. You can also always reach us directly at theartsyroomhixson@gmail.com. Full details are in Paddle's refund policy.